California Privacy Policy

Updated: 12/10/2020

At Puzzle Bucket, respecting and protecting our consumers’ and community members’ Personal Information is integral to our mission. Here is a brief summary of our Privacy Policy that applies specifically to California Residents – how we collect and use consumer Personal Information. Our California-specific policy is similar to our general policy that applies to other users and customers, but it has some additional terms required by the California Consumer Privacy Act.  

If you are not a California resident, please visit our general privacy policy notice here.

As an online retailer and creative community hub, we collect individuals’ Personal Information such as their names, addresses, and other contact information to process orders for products, collaborate on product design and production, publicize our business activities and product offerings, and generally communicate with customers and our community participants. Like many other eCommerce businesses, we automatically collect information – Usage Information – when users visit our website through cookies and other technologies so we can understand who visits our site, for how long, what pages are viewed, and other sites visited in proximity to ours. We rely on a payment processor to accept and process payment card information. When individuals visit our website, we collect data to understand how visitors use our site. To market our business, we may utilize the support of services providers that are restricted from using consumer Personal Information for any purpose other than supporting our business. But based on consumer input and to raise awareness about our business through targeted advertising, we may allow third parties to access analytics data and Usage Information about individuals who visit our website. These partners may use information collected from our site to market other products or services that might be of interest, in addition to our products, or utilize data to develop and refine the services and tools that they provide to us.

Those are the basics of our Privacy Policy. We encourage you to read more about it in detail below, including your ability to make inquiries about any of your information that we have collected. If you have any questions, please do not hesitate to contact us at sales@puzzlebucket.com.

Policy Scope

This Privacy Policy (“Privacy Policy” or “Policy”) applies to Puzzle Bucket and its website and online platform, www.puzzlebucket.com (“Puzzle Bucket,” “we,” “us,” or “Company”). It governs and explains how we collect and use Personal Information from California residents (“you” “customer(s),” “consumer(s),” “user(s)”) who visit our website, purchase products from us, or otherwise communicate with us (our “Services”).

We understand and use the term “Personal Information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. The Puzzle Bucket website is an eCommerce website. By using the Puzzle Bucket website, you consent to the data practices described in this Policy and direct us to collect and use your Personal Information in accordance with this Policy.   

This Policy applies only to our Services. Although we might link to third-party websites (for example, Facebook, Instagram, or Twitter), software, or services, this Policy applies only to our Services. Please refer to the privacy policies on any third-party websites, software, or services to learn how they use your personal information. We encourage you to read this Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. We understand your use of our Services to mean that you accept and consent to the use of your Personal Information as described in this Policy.

Categories of Personal Information We Collect 

Broadly speaking, we collect two broad types of Personal Information: (a) User Information and     (b) Usage Information. Below is an explanation of the particular categories of Personal Information we collect within each type, including information collected in the last 12 months.

“User Information” refers to information collected about users of the Services. 

If you place an order with us, we will collect your name, billing and/or shipping address, email address, and telephone number. If you place an order to be delivered to someone else, we also will collect this information about the recipient of your order. You will have the option to register as a customer and establish a customer account that you can use to store your Personal Information, order history, and preferences for faster order checkout. You might be assigned an Puzzle Bucket Customer Identification Number, and we might collect that information as well. Your billing and payment card information will be directly entered into our payment card processor’s database, which uses security controls and mechanisms to safeguard your card information.

If you contact us through our website, send an email to us, or provide us feedback in writing, we will collect your name, email address and/or telephone, and whatever other information you provide to us. If you respond to customer surveys, we may collect demographic information that may or may not be linked to you directly, such as age or date of birth and gender.

“Usage Information” refers to information about your computer hardware and software and your interaction with our website (e.g., duration of site visit and pages and products viewed) that we may automatically collect when you use or interact with our website. Whenever you use our website, we will collect your IP address, browser type, domain names, access times and referring website addresses. In particular, we collect information about the manner in which our website is used, the devices on which they are used, and our website’s performance. This information is used for the operation of our Services, to maintain quality of the Services, and to provide general statistics regarding use of the Puzzle Bucket website. Depending on your device or browser privacy settings, Usage Information can include location data, such as geographic information regarding the location of the accessing device. If we combine Usage Information with User Information, we will treat the combined data as User Information.

How We Collect Personal Information

For customers who place online orders with us or establish customer accounts, we collect your information through our interactive webforms or through customer service representatives on the telephone.

For individuals who contact us through our website or email, we will collect whatever information you provide through the medium you use to communicate with us.

For users of our website, we collect Usage Information when you access and interact with our site. To do this, we use cookies and similar technologies, such as web beacons or pixels, to help us collect this information. Cookies are related technologies are small computer files that we transfer to your computer’s hard drive that allow us to know how often you use our website and what activities you conduct on our site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can be read only by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

For example, if you establish and account on our site, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses, shipping addresses, and so on. When you return to the same Puzzle Bucket website, the information you previously provided can be retrieved, so you can easily use the Puzzle Bucket features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Puzzle Bucket Services or other websites you visit. We use the information cookies and web beacons to collect and statistically monitor how many people are using our Services or opening our emails.

Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information. To completely “opt out” of the collection of any information through cookies or other tracking technology, you must manage the settings on your browser to delete and disable cookies and other tracking/recording tools. However, getting a “Do Not Track” signal to work as you might want may be difficult. For example, not all tracking technologies can be controlled by browsers, and unique aspects of your browser might be recognizable even if you disable a tracking technology. In addition, not all settings will necessarily last or be effective, and even if a setting is effective for one purpose, data still may be collected for another. Even if one website observes a “Do Not Track” signal, that website usually will not be able to control other websites.

As explained below in Section 5, similar to many eCommerce businesses, we partner with Facebook and other businesses engaged in online marketing to provide announcements and advertisements about Puzzle Bucket’s promotions, sales, new products, and other news to customers who are also active on Facebook and have chosen to receive such information through their Facebook accounts. We are able to provide this targeted information to Facebook users through a “pixel” that operates on our website. Other businesses partners use similar technology to access Usage Information. Facebook may use information collected through this pixel to refine and expand its service offerings. If you do not want your information collected through this pixel, you may adjust your browser settings to restrict this collection, but doing so may limit your ability to fully experience the interactive features of our website. Puzzle Bucket partners with other third party companies in order to improve site and user experience. These companies provide services that improve the website load time, collect and display customer testimonials, offer additional discounts/sales/products to our services, etc., and in doing so these companies may receive access to User Information to complete those tasks. We take steps to ensure that these third party companies are authorized to use your information only as necessary to provide services to us and are not permitted to use your information for other purposes.

How We Use Personal Information

We use your Personal Information for a number of purposes that we believe to be consistent with your expectations when you interact with us and our Services, including:

• To process orders. We primarily use our customers’ personal information to receive and fulfill orders for our products. Your name, contact information, and payment card information is necessary for us to take your order and send purchased products to you.

• To otherwise provide Services and support.We use your Personal Information to provide and manage the Services, communicate with you about our Services, and fulfill any contractual obligations we otherwise have with you. In addition, we use your Personal Information to support your use of the Services and to ensure the quality and security of the Services. Information submitted with orders is used to manage customer accounts, generate receipts, confirm and fulfill orders, give notice regarding shipments, keep track of sales, and generally perform our obligations in connections with sales of items from our shop. If you elect to have your account login information remembered to speed up your shopping experience, your login information will be remembered as part of your Usage Information

• To communicate with you. If you contact us, we will use your email address and other information you provide to us to communicate with you. We may retain your contact information and copies of our communications with you for our records.

• To provide announcements and marketing. We may use your name and contact information to provide you with news about promotions, offerings, events, and other information about our business. From time to time, we may also conduct customer surveys. You may have the option of receiving emails, direct mail, SMS texts, voice messages, and/or newsletters directly from us. You may elect to opt-out of these communications by clicking an unsubscribe link, responding unsubscribe, or removing the checkmark beside the specific email type in your account, which will indicate that you do not want to receive these communications or to participate in these activities. In order to be removed from the catalog direct mail, please call or email customer service to request to be added to our do not mail list.

• We may use information for analytics purposes and to operate, maintain, and improve the Services. We may also use information to create new products and services.

To make use of analytics, we may allow certain other entities to place and read their own cookies, pixels, web beacons, Local Shared Objects, and other technologies to collect information through our website. For example, our service providers may use these technologies to collect information (a) that helps us with traffic measurement, research, and analytics and (b) that is used to serve advertisements on our Services and across the Internet and on other apps tailored to your apparent interests. As noted above, we partner with Facebook to provide information to Facebook users through a pixel on our website. To the extent we combine information from outside services with Personal Information we collect directly from you on the Services, we will treat the combined information as Personal Information under this Privacy Policy. Otherwise, the information collected and stored by outside entities remains subject to their policies and practices, including whether they continue to share information with us, the types of information shared, and your choices on what is visible to others on third-party services.

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use our website, compile reports on our website’s activity, and provide other services related to our website activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

You may choose whether to receive interest-based advertising by submitting opt-outs. Some of the advertisers and service providers that perform advertising-related services for us and our partners may participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, visit http://www.aboutads.info/choices, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program for mobile apps. Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. You can also optout of interest-based advertising within mobile apps based on advertising identifiers on your device (for example, through cross-app tracking). See the Advertising and Privacy options under your device’s Settings for more information. Please be aware that, even if you are able to opt out of certain kinds of interest-based advertising, you may continue to receive other types of ads. Opting out means only that those selected members should no longer deliver certain interest-based advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, Puzzle Bucket currently does not take action in response to these signals. For more information on “do-not-track,” visit http://www.allaboutdnt.com.

• To promote security and appropriate use. We hope everyone who uses our website will do so appropriately and with respect for our community. But, probably like you, we realize that not all online activity is beneficial. Therefore, we may need to use Personal Information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity relating to our Services and generally safeguard and maintain the security of our website and business.

• To meet legal requirements.We may be required to use or disclose your Personal Information when necessary to comply with legally mandated reporting, subpoenas, court orders, or other legal process requirements. 

• Other purposes. We may use your information for any other legal, business, or marketing purposes that are compatible with this Policy.

How We Share Personal Information

Service Providers. Like most businesses, we rely on support from other businesses to provide our Services. Our payment processor and customer relationship management platform provider will have access to and process information of individuals who make purchases from our online shop. We may rely on a service provider for IT and security support and grant access to information collected as part of those services. We will transfer or share information with service providers only in accordance with applicable information privacy laws. Except as noted below with respect to Facebook and other third parties that assist with targeted advertising and other marketing, our service providers are authorized to use your information only as necessary to provide services to us and are not permitted to use your information for other purposes.  

With respect to advertising and marketing, we share information collected from users with our marketing partners to facilitate delivery and distribution of information about Puzzle Bucket. For example, we share names and contact information with digital marketing partners for distribution of our email newsletter and announcements to individuals who register to receive this information. Some marking partners may suggest additional products or services that might be of interest to you based on research data or utilize information to refine or develop new services or tools.

As noted above, we partner with Facebook to provide announcements and advertisements about Puzzle Bucket promotions, sales, new products, and other news to customers who are also active on Facebook and have chosen to receive such information through their Facebook accounts. We are able to provide this targeted information to Facebook users through a pixel that Facebook operates on our website. Facebook may use information collected through this pixel to refine and expand its service offerings. If you do not want your information collected through this pixel, you may adjust your browser settings to restrict this collection, but doing so may limit your ability to fully experience the interactive features of our website.

In addition, for California residents who do not want their information shared with Facebook through this pixel or with other business partners who might make use of Personal Information to market other products, develop new services, or other purposes outside of supporting our business, you may opt out of having your information shared with these partners by clicking the “DO NOT SELL MY INFORMATION” link in Section 8 below.

Transfer or Assignment in Connection with Business Transfers or Bankruptcy. In the event of a business transition, such as a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any information owned or controlled by us may be one of the assets transferred to third parties. We shall provide notice of such a business transition via prominent notice on our website. We reserve the right, as part of this type of transaction, to transfer or assign your information and other information we have collected from customers and users of the Services to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity in compliance with applicable laws and regulations.     

Legal Requirements. We may be required to use or discloses your personal information when necessary to comply with legally mandated reporting, subpoenas, court orders, or other legal process requirements.

Publicly Posted Content. If you post comments, images, and other content to a location that is public facing, including the app, our website, storage locations, or social media, your posted information will be publicly viewable.

With Your Consent. We may share some or all of your information with any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers on our Websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at sales@puzzlebucket.com.

Right to Access Your Information

Under our Policy, you have a right to access the information we have collected during the last 12 months. Specifically, you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising User Rights), we will disclose to you:  

• The categories of Personal Information we collected about you.

• The categories of sources for the Personal Information we collected about you.

• Our business or commercial purpose for collecting or selling that Personal Information.

• The categories of other businesses or persons with whom we share that personal information.

• The specific pieces of Personal Information we collected about you.

• If we disclosed your Personal Information for a business purpose, the Personal Information categories that each category of recipient obtained.

Right to Request Deletion

Under our Policy, you have the right to request that we delete any of your Personal Information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising User Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. 

We may deny your deletion request if retaining the information is necessary to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

For California Residents – Right to Opt Out of the Sale of Information

As explained above, we partner with Facebook to provide targeted advertising to Facebook users who have elected to receive notices through their Facebook accounts and with other businesses to provide targeted advertising. These partners may utilize this information to refine existing services, develop new services and features, or market other services or products that might be of interest to you. As a result, this sharing of information with these partners may fit within the broad definition of a “sale” of personal information because these businesses are not restricted to using the information only to provide services to us.

The California Consumer Privacy Act gives California residents the right to restrict “sales” of their information to third parties or, worded differently, the right to “opt out” of certain information sharing programs. To facilitate our compliance with the California Consumer Privacy Act, Facebook has re-engineered its pixel that operates on our website to filter out California residents from our sharing program with Facebook.

If you are a California resident and do not want your information shared with the businesses described above, click on the “Do Not Sell My Personal Information” link below. Please note that you do not have the right to opt out of our sharing your Personal Information with our service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the information only for that function. 

For California Residents

 

DO NOT SELL MY PERSONAL INFORMATION

 

Please note: if you are a California resident and use multiple devices or different IP addresses to access our website, you may need to exercise your right to opt out for each different device, IP address. If you have questions, please contact us at sales@puzzlebucket.com.

Correcting and Updating Personal Information

You can always contact us in order to request that we change your Personal Information if you believe the Personal Information we have for you is incorrect. We will review your request but may be restricted in our ability to change your Personal Information.

Exercising User Rights

To exercise the rights described above, please submit a verifiable consumer request to us by one of the following methods:

• Emailing us at sales@puzzlebucket.com

Only you, or, if you are a California resident, a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may make a verifiable consumer request for access or data portability only twice within a 12-month period. 

To verify the identity of an individual making a request, a two-step process will need to be completed. A verifiable consumer request must:

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

• Separately provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

You can also verify your identity by submitting a request through your customer account.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will use Personal Information provided in a verifiable consumer request only to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We will endeavor to provide an initial response to a verifiable user request within 10 days of receipt and will attempt to fulfill a verifiable user request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will cover only the 12-month period preceding our receipt of a verifiable user request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable user request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against anyone for exercising any of their rights under this Policy or any applicable information privacy or data protection law. Unless otherwise permitted, we will not:

• Deny you goods or services;

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;

• Provide you a different level or quality of goods or services; or

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

But if any part of our Services involves a financial transaction with you, we may offer you certain financial incentives permitted by applicable laws that can result in different prices, rates, or quality levels. Any financial incentive permitted under applicable law that we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. However, we do not currently provide any financial incentives. 

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Puzzle Bucket by following unsubscribe instructions in communications or contacting us here:

• Web page: https://www.puzzlebucket.com/pages/contact-us
• Email: sales@puzzlebucket.com

Personal Information of Children Under 16

Puzzle Bucket does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of 16, you must ask your parent or guardian for permission to use this website. If you think we have collected Personal Information from a child under 16 years of age for whom you are the parent or guardian, please contact us at the notice address provided below.

Security

We maintain administrative, physical, and technical safeguards to reasonably and appropriately protect the confidentiality, availability, and integrity of your Personal Information and partner with service providers that implement safeguards and controls to protect your Personal Information.

But given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your Personal Information. In the event we become aware of a data security breach, we will provide you with notice as required by applicable federal, provincial, and state laws.

Changes to Our Policy

If we change this Policy, we will post the updated Policy and its effective date on our website, and such updates will be accessible through our website.

If the Privacy Policy changes materially so that we are going to use your Personal Information in a manner different from that stated at the time of collection, we will notify you by either sending you an email to an address provided to us, through the app, or in a notice on our website’s main page. We reserve the right to make the changes to the Privacy Policy applicable to all previously collected Personal Information.

Contact Information – Questions, Accessing, Correcting and Updating your Personal Information, Direct Marketing

Please contact us using the contact information listed below if you:

• Have a query or concern about this Privacy Policy or our Personal Information handling processes;

• Wish to make a complaint about our activities;

• Would like to access your Personal Information held by us;

• Would like to opt- out of direct marketing; or

• Would like to correct your Personal Information held by us,

We will promptly investigate and respond.